Privacy Policy

1. INTRODUCTION

Understanding This Policy

At The Universal Hair (the “Company”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains the types of information we may collect from you or that you may provide when you visit or use our website, and how we collect, use, maintain, protect and disclose that information.

This policy applies to information collected:

• On or through this Website.
• Through email, text messages and other electronic communications between you and this Website.
• Through mobile or desktop applications that we may provide for interaction with our services.
• When you interact with our advertising or applications on third-party websites or services where those advertisements or applications link to this policy.

This policy does not apply to information collected offline or through other means, including information collected on websites operated by third parties, affiliates or subsidiaries that are not covered by this policy.

Please read this policy carefully. By accessing or using this Website, you acknowledge this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website.

We may update this Privacy Policy from time to time. Your continued use of the Website after changes are posted means that you acknowledge the updated policy. We encourage you to review this page periodically.

2. CHILDREN UNDER 13

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are under 13, please do not use this Website, create an account, make purchases, use interactive features, submit information or provide personal information such as your name, address, telephone number or email address.

If we learn that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.

If you believe that we may have information relating to a child under 13, please contact us through our Contact Us page.

3. INFORMATION COLLECTED

Information We Collect About You

We may collect several types of information from and about users of our Website, including:

• Personal information such as your name, postal address, email address, telephone number and other information that may identify you under applicable law.
• Information about you that does not individually identify you.
• Information about your internet connection, equipment, browser and Website usage.

We may collect information:

• Directly from you when you provide it to us.
• Automatically as you navigate through and interact with our Website.
• From third parties, such as business partners or service providers.

4. INFORMATION YOU PROVIDE

Information You Provide to Us

Information collected on or through our Website may include:

• Information provided when completing forms on our Website, including information provided when registering for an account, requesting services or contacting us.
• Records and copies of correspondence, including email addresses, when you contact us.
• Responses to surveys that we may conduct for research or service-improvement purposes.
• Details of transactions carried out through our Website, including information required to process and fulfill orders.
• Search queries made on the Website.

You may also provide information that is posted or displayed in public areas of the Website or transmitted to other users or third parties (“User Contributions”).

Any information you choose to make publicly available is provided at your own risk. While we take reasonable steps to protect information, no security measure is completely impenetrable, and we cannot control how other users may use information that you choose to share.

5. AUTOMATIC DATA

Information Collected Automatically

As you navigate through and interact with our Website, we may use automatic data-collection technologies to collect certain information about your equipment, browsing activity and usage patterns.

This may include:

• Details of visits to our Website, including traffic data, location data, communication data and resources accessed.
• Information about your computer or device and internet connection.
• IP address, operating system, browser type and related technical information.

This information may help us understand how visitors use our Website and improve the functionality, performance and user experience of our services.

We may use automatically collected information to:

• Estimate audience size and usage patterns.
• Remember user preferences.
• Improve Website performance.
• Improve search functionality.
• Recognize returning visitors.

6. COOKIES & TRACKING

Cookies and Tracking Technologies

Cookies

A cookie is a small file placed on your computer or device when you visit a website. Cookies may help us remember preferences and improve the functionality of our Website.

You may configure your browser to refuse some or all cookies. However, disabling cookies may affect certain features or functionality of the Website.

Web Beacons

Certain pages or emails may contain small electronic files known as web beacons, pixel tags or similar technologies. These technologies may help us understand Website usage, email engagement and system performance.

We may associate automatically collected information with personal information that you provide to us or that we receive from other sources.

7. THIRD-PARTY TRACKING

Third-Party Cookies and Tracking Technologies

Certain content, applications or advertisements on our Website may be provided by third parties, including advertising networks, content providers and application providers.

These third parties may use cookies, web beacons or other tracking technologies to collect information about your online activities.

Such information may be used to provide analytics, improve services or deliver interest-based advertising.

We do not control third-party tracking technologies or how third parties use information collected through them. Questions regarding third-party advertisements or targeted content should be directed to the relevant third-party provider.

8. USE OF INFORMATION

How We Use Your Information

We may use information we collect about you or that you provide to us for purposes including:

• Providing and displaying our Website and its contents.
• Providing products, services or information requested by you.
• Communicating with you regarding your account, orders or services.
• Processing and fulfilling orders and transactions.
• Processing payments and managing billing and collections.
• Providing customer service and responding to enquiries.
• Notifying you about changes to our Website, products or services.
• Improving our Website, products, services and customer experience.
• Preventing fraud, misuse and unauthorized activity.
• Fulfilling purposes for which you provide information.
• Carrying out other purposes with your consent or as permitted by applicable law.

9. DISCLOSURE

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify an individual without restriction, subject to applicable law.

We may disclose personal information to:

• Our subsidiaries, affiliates and related entities.
• Contractors, service providers and other third parties who support our business and are required to protect personal information.
• Payment processors, shipping providers, technology providers and other service providers where necessary to provide our services.
• A buyer, successor or other party involved in a merger, acquisition, restructuring, reorganization, dissolution or transfer of assets.
• Third parties where you have provided appropriate consent.
• Other parties when disclosure is necessary to fulfill the purpose for which you provided the information.

We may also disclose information when required or permitted by applicable law, including to comply with court orders, legal processes, government requests, regulatory requirements or to protect the rights, property or safety of the Company, our customers or others.

10. YOUR CHOICES

Your Choices

Cookies and Tracking

You may configure your browser to reject cookies or notify you when cookies are being used. Please note that disabling cookies may cause some features of the Website to function incorrectly.

Third-party advertising providers may also provide options for managing interest-based advertising. We do not control the privacy practices of third-party advertising providers.

11. ACCESS & CONTROL

Accessing, Correcting or Deleting Your Information

You may contact us to request access to, correction of or deletion of personal information that you have provided to us, subject to applicable law.

Certain information may need to be retained where required by law, for legitimate business purposes, to complete transactions or to resolve disputes.

If you delete User Contributions from the Website, copies may remain in cached, archived or independently stored locations. Proper access and use of information provided on the Website is also governed by our Terms of Use.

12. DATA SECURITY

Data Security

We have implemented reasonable measures designed to protect personal information from accidental loss and unauthorized access, use, alteration or disclosure.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, although we work to protect your personal information, we cannot guarantee its absolute security.

You are also responsible for maintaining the confidentiality of any password used to access your account. Please do not share your password with anyone.

13. CHANGES TO THIS POLICY

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

If we make material changes to how we treat personal information, we may notify you by email or through an appropriate notice on our Website, where required.

The date at the beginning of this policy indicates when it was most recently updated. You are responsible for ensuring that your contact information remains current and for reviewing this policy periodically.

14. CONTACT

Contact Information

If you have questions, concerns or comments about this Privacy Policy or our privacy practices, please contact us.