To provide clear information on cancellations and refunds for The Universal Hair, here’s a general guideline that you can consider, based on common practices for e-commerce stores:
Cancellation Policy
Order Cancellation:
- Orders can be canceled within a specific time frame after purchase (e.g., within 24 hours) as long as the product has not been shipped or processed.
- To cancel an order, customers should contact the customer support team via email at info@theuniversalhair.com or by calling the support number at (+91) 891 910 1372.
- If the order has already been dispatched or shipped, it may not be eligible for cancellation, but customers can return the product once received.
Non-Cancellable Items:
- Certain items, such as custom-made wigs or opened hair products, may not be eligible for cancellation or return due to hygiene and safety concerns.
Refund Policy
Eligibility for Refunds:
- Refunds are typically issued for defective products, incorrect orders, or products damaged during shipping.
- To be eligible for a refund, customers should notify the company within a set period (e.g., 7 days) from the delivery date.
- Refunds will be processed once the returned item has been inspected and verified.
How to Request a Refund:
- Customers can contact customer support to initiate the return or refund process. They may be required to provide photographic proof of damage or defects.
- In the case of a return, products must be in their original, unused condition, and the customer will need to follow the return instructions provided by the support team.
Refund Process:
- Refunds will be issued to the original payment method or in-store credit, depending on the company’s refund policy and the customer’s preference.
- The processing time for refunds may take up to 10-15 business days, depending on the payment provider and bank.
Shipping Costs:
- If the return is due to a defect or error on the part of The Universal Hair, the company will cover the shipping cost for the return.
- If the return is due to a customer change of mind or order mistake, the customer may be responsible for return shipping costs.