Shipping Policy

1. Shipping Locations:

   • The Universal Hair ships products worldwide, including India and international destinations. Ensure that the regions you serve are listed in this section.

2. Processing Time:

   • Orders are typically processed within 1-10 business days after payment confirmation.
   • Orders placed on weekends or holidays may be processed the next business day.

3. Shipping Methods and Delivery Time:

   • We offer multiple shipping options including standard and expedited services.
   • Delivery times can range from 1 to 3 business days for domestic orders, and 5 to 14 business days for international orders, depending on the destination.

4. Shipping Costs:

   • Shipping costs will vary based on the delivery address, shipping method, and order size. Customers will be provided with the shipping cost at checkout before completing the purchase.
   • Free shipping may be offered for orders above a certain amount.

5. Order Tracking:

   • Once your order has been dispatched, you will receive a tracking number to track the delivery status.
   • Please allow up to 24 - 48 hours for the tracking information to be updated.

6. International Shipping:

   • For international orders, customers are responsible for any import duties, taxes, or customs charges that may apply. These charges are determined by the destination country's regulations and are not covered by The Universal Hair.

7. Shipping Delays:

   • Shipping times may vary due to unforeseen circumstances, such as weather conditions, customs processing, or logistical issues. In the case of delays, we will notify you as soon as possible.

Exchange Policy

1. Eligibility for Exchanges:

   • We want you to be fully satisfied with your purchase. If you receive an item that is defective, damaged, or not as described, you are eligible for an exchange.
   • Customers may request an exchange within 7 to 14 days of receiving their order.
   • Items must be returned in their original, unused, and unopened condition, with all original tags and packaging intact.

2. How to Request an Exchange:

   • To initiate an exchange, please contact our customer support team at info@theuniversalhair.com or call us at (+91) 891 910 1372 with the following details:
     • Order number
     • Product(s) you wish to exchange
     • Reason for exchange (e.g., wrong size, color, defective)
     • Photographic proof (if applicable)

3. Exchange Process:

   • Once the return is approved, we will provide instructions on how to return the item. Shipping charges for returns may be covered by The Universal Hair if the exchange is due to a product defect or mistake.
   • After we receive and inspect the returned product, we will process the exchange, and you will receive the replacement item within a set time frame 7 to 10 business days.

4. Non-Exchangable Items:

   • Certain items, such as customized products or opened hair care products, may not be eligible for exchange due to hygiene and safety reasons.
   • Please review the product descriptions before purchasing to ensure you are selecting the correct item.

5. Exchanges vs. Refunds:

   • If you prefer a refund instead of an exchange, please refer to our Refund Policy for the process.