THE UNIVERSAL HAIR

???? Shipping Policy

1. Shipping Locations:

   THE UNIVERSAL HAIR ships products worldwide, including India and international destinations. Shipping availability may vary depending on the destination.

2. Processing Time:
   • Orders are typically processed within 1–10 business days after payment confirmation.
   • Orders placed on weekends or holidays may be processed on the next business day.
3. Shipping Methods and Delivery Time:
   • We offer multiple shipping options, including standard and expedited services, where available.
   • Domestic delivery may typically take 1–3 business days.
   • International delivery may typically take 5–14 business days, depending on the destination and shipping service selected.
   • Actual delivery times may vary depending on the courier, destination, customs clearance, and other factors.
4. Shipping Costs:
   • Shipping costs vary based on the delivery address, shipping method, package size, weight, and order value.
   • Applicable shipping charges will be displayed at checkout before the order is completed.
   • Free shipping may be offered on eligible orders above a specified value or during promotional periods.
5. Order Tracking:
   • Once your order has been dispatched, you will receive a tracking number or tracking information where available.
   • Please allow up to 24–48 hours for tracking information to become available or update after dispatch.
6. International Shipping:

   For international orders, customers are responsible for any applicable import duties, taxes, customs charges, or other fees imposed by the destination country. These charges are determined by the destination country's regulations and are not covered by THE UNIVERSAL HAIR unless specifically stated otherwise.

7. Shipping Delays:

   Shipping times may vary due to unforeseen circumstances, including weather conditions, customs processing, transportation issues, courier delays, public holidays, or other logistical factors. In the event of a known delay, we will make reasonable efforts to notify you.

???? Exchange Policy

1. Eligibility for Exchanges:

   We want you to be satisfied with your purchase. If you receive an item that is defective, damaged, or materially different from what was ordered, you may be eligible for an exchange, subject to the conditions below.

   • Customers may request an exchange within 7–14 days of receiving their order, as applicable to the product and order.
   • Items must be returned in their original, unused, and unopened condition.
   • All original tags, packaging, and included accessories should remain intact.
2. How to Request an Exchange:

   To initiate an exchange, please contact our customer support team with the following details:

   Email: info@theuniversalhair.com

   Phone: (+91) 891 910 1372

   Please provide:

   • Order number
   • Product(s) you wish to exchange
   • Reason for the exchange
   • Photographic proof, if applicable
3. Exchange Process:
   • Once your exchange request is reviewed and approved, we will provide instructions for returning the product.
   • Return shipping charges may be covered by THE UNIVERSAL HAIR when the exchange is due to a confirmed product defect or an error on our part.
   • Once the returned product is received and inspected, the approved exchange will be processed.
   • Replacement products are generally dispatched within 7–10 business days after approval and completion of the inspection process, subject to product availability.
4. Non-Exchangeable Items:

   Certain products may not be eligible for exchange due to their customized nature, hygiene considerations, or product condition.

   • Customized or personalized products may not be eligible for exchange.
   • Opened hair care products may not be eligible for exchange due to hygiene and safety reasons.
   • Products that have been used, altered, washed, colored, cut, chemically treated, or otherwise modified may not be eligible for exchange.
   Important: Please carefully review the product description, specifications, color, texture, length, and available options before completing your purchase.
5. Exchanges vs. Refunds:

   If you prefer a refund instead of an exchange, please refer to our applicable Refund Policy for details regarding eligibility, procedures, and processing.

Need Assistance?

If you have any questions regarding shipping, exchanges, or your order, our customer support team will be happy to assist you.

Email: info@theuniversalhair.com

Phone / WhatsApp: (+91) 891 910 1372