Warranty and Services - The Universal Hair
At The Universal Hair, we are committed to providing our customers with high-quality, luxurious hair extensions, wigs, and loose hair bundles. To ensure you are completely satisfied with your purchase, we offer comprehensive warranty and service policies designed to give you peace of mind.
Warranty Information
Our hair extensions, wigs, and loose hair bundles are crafted with the utmost care and precision, using premium human hair. We stand by the quality of our products and offer a 30-day warranty from the date of purchase. If you experience any issues with your products, such as shedding, tangling, or defects, within this period, we will be happy to offer an exchange or refund.
Please note: The warranty does not cover damage due to misuse, improper maintenance, or styling practices that are not in line with our care guidelines.
Services We Offer
Product Care and Maintenance: We provide detailed instructions on how to properly care for and maintain your hair extensions, wigs, and bundles to ensure their longevity and natural look.
Custom Wig Orders: If you’re looking for a personalized wig, we offer custom-made wigs tailored to your preferences in length, style, and color. Contact us for more information on how we can create a wig that suits your unique style.
Hair Consultation: Unsure about which product is best for you? Our experts are available for virtual consultations to help you choose the ideal hair extensions, wigs, or bundles to suit your needs.
Returns and Exchanges: If you are not fully satisfied with your purchase, we offer a hassle-free return and exchange policy within 30 days of receiving your order (for unopened and unused products). Please review our full return policy for more details.
Shipping and Delivery: We provide fast and reliable shipping services to ensure your order reaches you promptly and securely. Delivery times may vary depending on your location, and tracking details will be provided once your order has shipped.
Contact Us
If you have any questions or require assistance with your warranty or services, please don’t hesitate to reach out to our customer support team. We are here to help you every step of the way!