FAQs | Frequently Asked Questions |https://www.theuniversalhair.com

General Questions

What is The Universal Hair?

The Universal Hair is an Indian manufacturer and exporter of human hair extensions, wigs, hairpieces, closures, frontals, bulk hair, and related hair products.

Who can buy from The Universal Hair?

We serve individual customers, salons, hairstylists, wholesalers, ecommerce sellers, private-label businesses, and international buyers.

Are your products made from human hair?

Yes. Our product range includes 100% human hair products. The exact specification, processing level, origin, texture, and construction depend on the selected product.

What products do you offer?

Our range includes bulk hair, machine wefts, hand-tied wefts, closures, frontals, 360 lace systems, wigs, toppers, ponytails, clip-in extensions, tape-in extensions, pre-tipped hair, and other hairpieces.

Do you sell retail and wholesale products?

Yes. Retail orders can be placed through the website. Wholesale and bulk buyers may contact our team for product recommendations, quantities, pricing, and shipping information.

Product Quality and Hair Types

What makes your natural hair extensions different?

Our extensions are made from natural human hair and are processed using carefully designed methods to balance durability, styling flexibility, appearance, and value for money.

What is virgin hair?

Virgin hair generally refers to hair that has not undergone chemical processing such as coloring, bleaching, or permanent texture treatment. Please check the individual product description for the exact specification.

What is Remy hair?

Remy hair normally refers to hair arranged with the cuticles facing in the same direction. This can help support a smoother appearance and reduce tangling when the hair is properly processed and maintained.

What is the difference between a bundle and loose hair?

A bundle is hair sewn onto a weft or track and is commonly used for sew-in hairstyles, wigs, and quick weaves. Loose hair, also called bulk hair, is not sewn onto a weft and is suitable for braiding, custom wefting, fusion applications, and other customized uses.

What is the difference between single-drawn and double-drawn hair?

Single-drawn hair contains mixed lengths and usually has a more natural taper. Double-drawn hair has a more uniform length distribution and generally provides fuller ends.

What hair origins are available?

Depending on the product, available origins may include Indian, Brazilian, Peruvian, Vietnamese, Cambodian, Chinese, European, or Himalayan hair. Availability may vary by length, texture, color, and product type.

Product Options and Customization

Can I choose the hair texture?

Yes. Available textures may include straight, natural wave, body wave, curly, kinky curly, and other textures depending on the selected product.

Can I request a custom hair color?

Many products are available in natural and processed colors. Custom color requests may be possible depending on the product, quantity, and required shade.

Can you match a specific color?

We can review your color requirements and advise you about available options. For accurate matching, customers may be asked to provide clear reference photographs or color details.

Can I choose the length and weight?

Product options may include different lengths, weights, densities, pack sizes, and constructions. Available options are shown on the relevant product page or quotation.

Can I request custom wigs or hair systems?

Custom requirements may be available for selected products. Please share the cap construction, lace size, density, texture, color, length, and other specifications with our team.

Is private-label packaging available?

Custom packaging and private-label options may be available for qualifying quantities. Please contact us with your branding requirements and expected order volume.

Hair Care and Maintenance

How should I wash human hair extensions?

Detangle the hair gently before washing. Use lukewarm water, a mild or sulfate-free shampoo, and a moisturizing conditioner. Avoid rough rubbing and rinse thoroughly.

How often should I wash extensions or wigs?

Washing frequency depends on usage, styling products, perspiration, and the installation method. Wash only when necessary and allow the hair to dry properly.

Can I use heat tools?

Human hair can generally be styled with heat tools. Use a heat protectant, moderate temperature, and avoid repeated high-heat styling to help reduce damage.

Can I color or bleach the hair?

Some human hair products can be colored or bleached. We recommend professional coloring because excessive bleaching or improper processing can damage the hair.

How can I reduce shedding and tangling?

Handle the hair gently, detangle from the ends upward, avoid excessive heat, use suitable products, and store the hair properly when it is not being used.

Can I swim while wearing extensions or a wig?

Prolonged exposure to salt water or chlorinated water may affect the hair. If swimming is unavoidable, protect the hair and rinse it thoroughly afterward.

Orders, Payment and Wholesale

How can I place a retail order?

Select your preferred product and options on the website, add the item to your cart, and complete checkout using the available payment method.

How can I place a wholesale or bulk order?

Contact us with your business type, product requirements, approximate quantity, preferred lengths and textures, and destination country. We can then provide suitable product options and a quotation.

What is the minimum order quantity?

Minimum order quantities vary according to the product, customization, packaging, and order requirements. Please contact us for the current minimum quantity.

Do you accept sample orders?

Yes. Sample orders may be accepted for one or two pieces, subject to a maximum total order value, including shipping, of USD 100.

Do customers have to pay for sample orders?

Yes. Sample orders are paid orders. The customer is generally responsible for the product cost and shipping charges unless a different arrangement is confirmed in writing.

What payment methods are available?

Depending on the destination and order type, payment methods may include online payment gateways, PayPal, Razorpay, bank transfer, or wire transfer.

How do wholesale discounts work?

Wholesale pricing generally depends on the product, quantity, specifications, packaging, and destination. Larger quantities may qualify for improved pricing.

Shipping and Customs

Do you ship internationally?

Yes. The Universal Hair ships to India and international destinations, subject to shipping availability and applicable destination requirements.

Which courier services do you use?

Courier availability depends on the destination, package, service level, and order requirements. Reliable international courier services may be arranged where available.

How long does delivery take?

Processing and delivery time depend on the product, order quantity, destination, and shipping method. Estimated times will be communicated for the relevant order.

Will I receive a tracking number?

Tracking information is provided where tracking is available for the selected shipping service.

Are customs duties and import taxes included?

Unless specifically stated otherwise, customers are responsible for applicable import duties, taxes, customs charges, and other fees imposed by the destination country.

What happens if my shipment is delayed or lost?

We can assist with courier follow-ups and investigations. Any solution, including reshipment or refund, will be handled according to the applicable order and shipping policy.

Returns, Exchanges and Product Issues

Can I return a sample or trial order?

Trial or sample orders are generally non-returnable unless the product is defective, damaged, incorrect, or otherwise eligible under the applicable return or exchange policy.

Do you accept returns or exchanges?

Exchanges may be available for qualifying products that are defective, damaged, or materially different from the order. The product must normally be unused, unopened, unaltered, and in its original condition.

How soon should I report a problem?

Please contact us as soon as possible after delivery, preferably before installation, washing, cutting, coloring, or altering the product. Include your order number and clear photographs.

What if I receive the wrong or defective item?

Contact our support team with your order details and photographs. We will review the issue and provide an appropriate solution according to the applicable policy.

Can used or altered hair be returned?

Used, washed, cut, colored, bleached, installed, or otherwise altered products may not be eligible for return or exchange because of hygiene and product-condition requirements.

Important: Please contact our team and receive return instructions before sending any product back. Unauthorized returns may not be accepted.

Authenticity and Payment Safety

How can I verify official communication?

Official email addresses of The Universal Hair should end exactly with @theuniversalhair.com. Always check the complete email address, not only the sender name.

What is the official website?

Our official website is https://www.theuniversalhair.com .

Why should I check HTTPS?

HTTPS encrypts the connection between your browser and the website. Before entering information, confirm that the address begins with https:// and uses the exact domain www.theuniversalhair.com.

How should I verify payment instructions?

Before paying, independently confirm the beneficiary name, account number, and payment instructions through our official website, official email addresses, or official WhatsApp number.

Spin & Win

Welcome to The Universal Hair! 💇‍♀️