Product Details
General Questions
Q: What happens if no option is selected for the product specifications?
A: If no option is selected, the product’s default options will be applied automatically. Example defaults: Texture – Natural Straight / Natural Wavy; Color – Natural Black / #1B; Look – Natural Look; Hair Type – Indian.
Q: What makes your natural hair extensions different?
A: Our extensions are 100% natural human hair, minimally processed to preserve cuticle alignment. This reduces tangling, increases lifespan, and gives a natural look and feel compared with lower‑quality products.
Q: What is virgin hair?
A: Virgin hair has never been chemically processed or treated and is in the donor’s natural state, preserving health and strength.
Q: How do you ensure no shedding or tangling?
A: We use Remy cuticle‑intact hair and double‑tied wefting techniques to maintain cuticle direction and minimize shedding and tangling.
Q: Can I color and bleach the hair?
A: Yes. Our human hair can be colored or bleached. We recommend professional coloring to avoid damage.
Q: What is the difference between single drawn and double drawn hair?
A: Single drawn contains mixed lengths, giving a natural taper. Double drawn is uniform in length, creating fuller volume, especially near the ends.
Customization Options
Q: Can you match my exact hair color?
A: Yes. We offer many natural colors and can do custom color matching on request.
Q: Are there options for hair texture and curl pattern?
A: Yes. Textures include straight, wavy, curly, and kinky curly to match natural hair.
Q: Can I get a custom lace color for wig caps?
A: Yes; multiple lace shades are available to blend with different skin tones.
Shipping
Q: What are your shipping policies for large or international orders?
A: For large or wholesale orders contact us for a shipping quote. We use reliable couriers with tracking and customs support for international shipments.
Q: What if my order is delayed or lost?
A: We monitor shipments and will assist with courier investigations. Solutions may include reshipment or refund according to policy.
Payment & Ordering
Q: Can I pay in installments or use other gateways?
A: We accept full payments via PayPal, Razorpay, and Wire Transfer. Some installment options may be available via selected gateways—please check with support.
Q: How do wholesale discounts work?
A: Discounts improve with order quantity. Register as a wholesale customer for best pricing and offers.
Care & Maintenance
Q: What products do you recommend for washing and conditioning?
A: Use sulfate‑free shampoos and moisturizing conditioners. Avoid heavy oils and alcohol‑based products that dry the hair.
Q: How often should I wash extensions or wigs?
A: Wash every 1–2 weeks for regular wear to keep hair clean without stripping moisture.
Q: Can I use heat protectants when styling?
A: Yes. Always use a heat protectant spray or serum before heat styling.
Q: Can I swim with extensions or wigs?
A: Avoid prolonged exposure to chlorinated or salt water. Rinse thoroughly after swimming and use a deep conditioner.
Authenticity & Returns
Q: How do I know the hair is authentic?
A: Our hair undergoes quality control including burn tests and microscopic inspections to confirm 100% human Remy hair.
Q: Do you accept refunds or exchanges?
A: Returns/exchanges are accepted for qualifying orders within specified timelines, provided the hair is unused and in original condition. Contact support for details.
Q: Can I request samples?
A: Yes. Sample orders are available at a nominal charge so you can assess quality before bulk purchasing.
Product Types & Details
Machine Weft Extensions
What: Hair sewn onto a continuous machine‑made track, ideal for sew‑ins. Can be cut to length.
Durability: 6–12 months with proper care.
Styling: Can be dyed, curled, or straightened.
Hand‑Tied Weft Extensions
What: Thin, lightweight strips sewn by hand; lay flatter and feel less bulky.
Difference: Thinner and lighter than machine wefts; require careful installation.
Clip‑in Extensions
What: Temporary extensions that clip into natural hair for quick volume/length.
Longevity: Up to a year with good care.
Clips: Metal with silicone inserts for a secure, gentle hold.
Lace Front & Full Lace Wigs
Lace front: Sheer lace at front for a natural hairline; multiple lace shades available.
Full lace: Entire cap on lace for multi‑directional parting and natural scalp look.
Styling & Care: Heat‑styleable, treat like natural hair, store on a wig stand.
Tape‑In Extensions
What: Thin strips of hair with adhesive tape for quick application and removal.
Lifespan: 6–8 weeks before repositioning.
Reusability: Hair reusable when tape is replaced.
Afro Kinky & Curly
Texture: Tightly coiled afro texture for volume.
Care: Use moisturizing products, avoid heavy brushing, apply curl enhancers.
Bundles / Bulk Hair
What: Loose natural hair sold by weight for custom wefts or braiding.
Use: Ideal for salons and bulk buyers.
Closures, Frontals & 360 Closures
Lace closure: Small lace piece to close a sew‑in for a natural scalp look.
Lace frontal: Ear‑to‑ear coverage for versatile parting.
360 closure: Full perimeter coverage for high ponytails and updos.
Pre‑Tip / Keratin Bond Hair
What: Hair with keratin/glue tip ready for keratin bond application.
Reusability: Bonds can often be reused with correct removal and reapplication.
Skin / Poly Wefts
What: Thin polyurethane base resembling scalp skin for a natural look.
Care: Avoid oils near the base; schedule salon maintenance for repositioning.
Loop Ring / Micro Ring Extensions
What: Strand‑by‑strand application using small rings/loops, no heat/glue required.
Reusability: Rings can be removed and reapplied by a professional.
Hair Origins (Indian, Brazilian, Peruvian, Vietnamese, Cambodian, Chinese, European, Himalayan)
Indian: Slight wave, versatile, natural bounce and luster.
Brazilian: Thick, durable, natural wave; holds curls well.
Peruvian: Lightweight, voluminous, slightly coarser than Brazilian.
Vietnamese: Naturally straight and silky, sleek finish.
Cambodian: Dense, voluminous, holds textures well.
Chinese: Straight, strong, coarse shaft; good for sleek styles.
European: Finer, softer, often lighter colors; ideal for natural, lightweight looks.
Himalayan: Rare, strong, thick base, softens toward tips; resilient and long‑lasting.
Hair Pieces & Toppers
Q: Can people tell I’m wearing a hair piece?
A: Advanced pieces blend naturally when fitted and styled—difficult to detect when done correctly.
Q: How do I choose the right piece?
A: Consider level of hair loss, coverage area, texture, and attachment method. Send photos for guidance.
Q: Can I style hair pieces with heat tools?
A: Yes, if made from 100% human hair. Synthetic pieces may be damaged by heat.
Care, Fit & Durability
Q: How long do hair pieces last?
A: Typically 6 months to over a year depending on care and usage frequency.
Q: How do I clean and maintain hair pieces?
A: Use sulfate‑free products, detangle before washing, air‑dry, and use specialized products for hair systems.
Q: Will hair pieces fall off in wind or during activity?
A: With proper bonding or secure clips, hair pieces are safe for everyday wear and physical activities.
Orders, Pricing & Wholesale
Q: How to place a retail order?
A: Order via the website or contact us on WhatsApp for help with selection and checkout.
Q: How to place wholesale or bulk orders?
A: Contact us on WhatsApp with business type, monthly quantity, and product interest. We’ll share product options, price lists, and payment details.
Q: Minimum order quantities?
A: MOQs vary by product—contact us for current minimums.
Q: Payment methods?
A: Bank transfers, PayPal, Razorpay, and wire transfers depending on destination and order type.
Q: Custom packaging & private label?
A: Available for qualifying volumes—share branding and quantities to discuss options.
Shipping & Duties
Q: Do you ship internationally?
A: Yes. Shipping times and costs depend on courier and destination. Customers are responsible for customs duties and import taxes.
Q: Will I receive a tracking number?
A: Yes, where available.
Q: What happens if my package is delayed?
A: We assist with courier follow‑ups and investigations, but some delays are outside our control.
Returns, Issues & Support
Q: What is your return policy?
A: Due to hygiene, returns/exchanges are limited and must meet conditions (unused, unopened, unaltered). Contact support first.
Q: How long do I have to report a problem?
A: Report issues within 2–7 days of receipt with photos and order details before installation or alteration.
Q: What if I receive the wrong item or a defective product?
A: Contact us immediately with photos. We will investigate and offer solutions according to our policy.
Samples & Quotations
Q: Are samples available?
A: Yes, samples are available at a nominal price and recommended before large orders.
Q: How to get an official quote?
A: Send detailed requirements (product types, lengths, textures, quantities, destination) via WhatsApp or email and we will prepare a quotation.
Contact & Communication
Preferred contact: WhatsApp for fast responses. Email and scheduled video calls available for detailed wholesale discussions.
