Terms & Conditions | The Universal Hair

Terms and Conditions of The Universal Hair

Effective Date: 01-01-2025

Welcome to The Universal Hair. By accessing our website and/or purchasing our products, you agree to comply with and be bound by the following terms and conditions. These terms apply to all products, services, and interactions with The Universal Hair (referred to as "we," "our," or "us") and govern your use of our website, purchasing process, and any other interactions with our company.

Please read these terms carefully. If you do not agree to these terms, do not use our website or purchase our products.

1. General Information

Company Name: The Universal Hair
Website: https://www.theuniversalhair.com
Email: info@theuniversalhair.com
Phone Number: (+91) 891 910 1372

2. Product Information

Product Descriptions: We strive to provide accurate descriptions of our hair extensions and wigs. However, we do not guarantee the accuracy of product images, color representations, and descriptions. The appearance of products may vary slightly due to lighting, camera settings, and natural variations in hair.
Product Availability: All products are subject to availability. We reserve the right to limit the quantity of products available for purchase or to discontinue any product without prior notice.

3. Order and Payment

Order Process: When you place an order through our website or directly with us, you are making an offer to purchase the products listed in your order. We will confirm your order by sending you an email acknowledging receipt.
Pricing: Prices are listed in USD and may change without prior notice. Shipping costs are calculated at checkout and are added to the total order amount.
Payment Methods: We accept various payment methods, including but not limited to credit cards, debit cards, and other secure online payment options.
Order Cancellation: Orders can be canceled within 30 days of purchase. After this time, cancellation is not possible unless the order has not yet been processed or shipped.

4. Shipping and Delivery Policy

Shipping: We offer both domestic and international shipping. Delivery times may vary depending on your location, and shipping fees will be calculated at checkout. Domestic orders may take the same day to 10 days for delivery, and international orders typically take the same day to 10 days for shipping.
Processing Time: Orders are typically processed within 10 business days. Delays may occur due to high order volumes or unforeseen circumstances.
Shipping Delays: While we make every effort to deliver your order within the estimated timeframe, we are not responsible for delays caused by shipping carriers, customs clearance, or other external factors.
Risk of Loss: Once the product has been shipped and is in transit, the risk of loss or damage passes to the customer.

5. Returns and Exchanges

Return Policy: We offer a 30 days return policy on unopened and unused products. To return a product, it must be in its original condition, packaging, and unused.
Non-Returnable Products: For hygiene reasons, we cannot accept returns or exchanges on wigs or hair extensions that have been opened or used.
Return Process: To initiate a return or exchange, please contact our customer service team at returns@theuniversalhair.com/(+91) 891 910 1372. You will be responsible for the return shipping cost, and we recommend using a trackable shipping service.
Refunds: After receiving your return, we will process your refund to the original payment method, minus any shipping fees, within 5-7 working days.

6. Warranty

Product Quality: We guarantee the quality of our products when used as intended. If you receive a defective or damaged product, please contact us within 30 days to arrange for a replacement or refund.
Hair Care: Our products are made from high-quality materials, but we recommend following the provided care instructions to ensure longevity. We do not offer warranties for damage caused by improper care or handling.

7. Privacy and Data Protection

Personal Information: We collect personal information from customers in accordance with our Privacy Policy. By using our website and services, you consent to the collection, use, and sharing of your personal information as outlined in our Privacy Policy.
Payment Security: We take security seriously and use encryption to protect payment information during transactions. However, we are not responsible for any security breaches outside of our control.

8. Intellectual Property

Ownership: All content, including text, graphics, logos, and images on our website, is the property of The Universal Hair and is protected by copyright and intellectual property laws.
Trademarks: "The Universal Hair" and our logo are trademarks of our company. You may not use or reproduce these trademarks without prior written consent.

9. Limitation of Liability

Limitation: To the fullest extent permitted by law, The Universal Hair shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, arising from the use of our products or services.
No Warranty: We do not guarantee that our products will meet your specific expectations or that our website will be error-free or uninterrupted.

10. Governing Law

Applicable Law: These Terms and Conditions are governed by and construed in accordance with the laws and jurisdiction area is Tanuku, Andhra Pradesh, India.
Dispute Resolution: Any disputes or claims arising out of or in connection with these terms will be resolved through mediation/arbitration in Tanuku, Andhra Pradesh, India.

11. Changes to Terms and Conditions

Amendments: We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the revised terms will be effective immediately upon posting. It is your responsibility to review these terms periodically.

12. Contact Information

If you have any questions about these Terms and Conditions or need assistance with an order, please contact us at:

Email: info@theuniversalhair.com
Phone Number: (+91) 891 910 1372
Address: 2-232, Gandhi Nagar Road, Bhuvanapalli, India, PIN: 534198

13. Privacy Policy

At THE UNIVERSAL HAIR, we respect and value your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website [theuniversalhair.com] (the "Site") and purchase products from us, such as hair extensions and wigs.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with the terms outlined in this policy, please refrain from using our services.

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I. Information We Collect

We collect personal information that you provide to us directly, as well as data that we automatically collect when you interact with our Site.

A. Personal Information

When you create an account, make a purchase, or contact us, we collect the following personal information:

• Contact Information: Name, email address, phone number, shipping and billing addresses.

• Payment Information: Credit card or payment method details.

• Account Information: Username and password if you create an account on our Site.

• Order History: Products you’ve ordered, shipping and billing details.

B. Automatically Collected Information

We automatically collect information about your use of the Site through cookies and similar technologies. This includes:

• IP Address: Your device’s IP address.

• Browser Type: Information about the browser you use to visit our Site.

• Device Information: Information about the device you use to access our Site (e.g., mobile phone, tablet, or desktop).

• Usage Data: Pages visited, products viewed, and time spent on the Site.

II. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing Orders: To fulfill your purchases of hair extensions and wigs and to communicate with you regarding your orders.

• Improving Our Site: To improve the user experience, conduct analytics, and customize the content and functionality of the Site.

• Marketing and Communications: To send you promotional emails, special offers, and newsletters (you can opt out at any time).

• Customer Service: To respond to inquiries, resolve issues, and provide assistance with your account or orders.

• Legal Compliance: To comply with legal obligations and enforce our terms of service.

III. How We Protect Your Information

We take reasonable security measures to protect the personal information we collect, including using encryption technologies (e.g., SSL) for online transactions and ensuring that our third-party service providers also maintain strict data security protocols.

However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

IV. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who help us process orders, provide customer support, and manage our website (e.g., payment processors, shipping companies).

• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, court orders, or legal processes.

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

V. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings.

• Analyze how you use our Site.

• Provide personalized content and advertising.

You can control the use of cookies through your browser settings, including disabling them. However, some features of the Site may not function properly without cookies.

VI. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: You can request access to the personal data we hold about you.

• Correction: You can update or correct any inaccurate personal information.

• Deletion: You can request that we delete your personal data, subject to certain legal obligations.

• Opt-out of Marketing: You can unsubscribe from marketing emails by following the unsubscribe link in the email or by contacting us directly.

To exercise any of these rights, please contact us using the contact details below.

VII. Third-Party Links

Our Site may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites before providing any personal information.

VIII. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

IX. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

X. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

THE UNIVERSAL HAIR

Email: info@theuniversalhair.com

Phone: (+91) 891 910 1372

Address: 2-232. Gandhi Nagar Road, Bhuvanapalli, Andhra Pradesh, India, PIN: 534198